FAQ | Customer Support | Support Services | Bombgame.net
Questions? Call (toll-free) 1-877-913-9974 or +13023274074 24 hours a day, 7 days a week
BombGame
FAQ Billing Support FAQ Technical Support

Q: Why was I billed when I originally signed up for a trial?

A: As indicated during the trial membership signup process, the 5-Day trial, when offered, gives you access to our Premium services for five days. To avoid service interruptions, your trial membership automatically renews as a monthly Premium membership unless cancelled before the trial expires.

If cancelled, your trial membership will revert to a Free Regular membership, for which there are no monthly fees.

For additional questions or concerns, we welcome you to contact our customer support team at (toll-free) 1-877-913-9974 for US and Canadian customers and +13023274074 for International customers.

Q: Where can I find the terms of the 5-Day Trial?

A: The terms of the 5-day trial can be read prior to selecting the 5-day trial option which may be periodically offered during the signup process.

You may read the complete Terms and Conditions of our service at any time for additional details.

Q: How can I confirm that my membership is cancelled?

A: After cancelling your membership, a confirmation email is automatically sent to the email address you used to create your BombGame account.

Since many web-based email providers such as Hotmail, Gmail or Yahoo occasionally mistake confirmation emails as spam or junk, please be sure to check your spam/junk folders in order to ensure that the confirmation email was indeed received.

If you still cannot find your membership cancellation email, you may have mistyped your email address when signing up. In this case, please contact us and one of our agents will be happy to assist you.

Q: How can I view my transaction history?

A: You can find out your complete transaction history by calling support which is open 24 hours a day, 7 days a week at (toll-free) 1-877-913-9974 for US and Canadian customers and +13023274074 for International customers.

Q: Why am I still being charged after I cancelled?

A: If you have received an email confirming the cancellation of your membership but are still being charged, please contact us immediately so that we can closely investigate the matter.

If you have cancelled your Premium membership you should not receive any additional monthly charges.

Q: How does the billing work for a trial membership?

A: When you choose the 5 day trial membership you get free access to our Premium services for a period of 5 days. To avoid service interruptions, all trial memberships are automatically renewed as monthly Premium memberships with a recurring monthly fee unless cancelled within the 5-day trial period.

If you are dissatisfied with the service, we ask you to cancel your Premium trial membership during the trial period to avoid automatically converting to a monthly Premium membership. If cancelled, your Premium trial membership will revert to a Free Regular membership, for which there are no monthly fees.

Q: What happens if I cancel a Premium membership?

A: If you cancel your Premium membership, you may keep your BombGame account as a free Regular member. There are no monthly fees for a Regular membership.

Q: My credit card has expired and I wish to maintain my current membership, how can I update my credit card information?

A: You can change or update your credit card information at any time by accessing your account details inside the member’s area. Simply go ‘My Account’ and select ‘Change your payment method’. For additional assistance, we welcome you to contact our customer support at (toll-free) 1-877-913-9974 for US and Canadian customers and +13023274074 for International customers.

Q: Why has my credit card / debit card been authorized for $1.00 after registration?

A: Sometimes a $1.00 temporary authorization hold may be applied to your credit card / debit card after registration. The authorization procedure is required to ensure your card is valid. Typically, these holds are removed after 48-72 hrs.The full amount will immediately be credited back to your bank account or credit line. No permanent charges will be applied to your credit card for signing up as a regular member.

Q: How can I get further assistance by phone or by email?

A: To reach one of our customer service representatives by phone or by email, please call us at (toll-free) 1-877-913-9974 for US and Canadian customers and +13023274074 for International customers 24 hours a day, 7 days a week, or contact us at support@bombgame.net.

Q: What is the refund policy?

A: For refund policy details, please call our number at (toll-free) 1-877-913-9974 for US and Canadian customers and +13023274074 for International customers, 24 hours a day, 7 days a week.

To avoid any unwanted charges, please be sure to read the complete details of each subscription package during signup.

Refund Guidelines:

If you have experienced any of the following situations on, you may qualify for a refund.

· Technical Problems: we will issue a refund if technical issues prevent you from using the site.

· Compromised Security: accounts subject to fraudulent activity will be refunded.

· Billing Errors: accidental overcharges warrant a full refund.

· Not What You Expected: if our website doesn’t deliver the experience advertised, we will issue a refund.

We cannot issue partial refunds under any circumstances. Refund claims must be made within 60 days of a contested payment. If you wish to stop using our service, you are solely responsible for cancelling your account.

How does movie streaming work?

We think one of the perks of using BombGame is how user-friendly it is. We've developed the Movie Player to make watching your favourite flicks as convenient as possible:

1) Log into BombGame with your username and password
2) Select the desired title from the Movies section
3) Click Watch

Note that faster internet connection speeds will ultimately contribute to a seamless streaming experience. We know not everyone is blessed with Google Fiber, so try to close other programs or apps that may be eating up your bandwidth.

If for some reason you're still experiencing issues, please contact us and we'll get you sorted in no time.

How do I play music?

We think one of the perks of using BombGame is how user-friendly it is. We've developed the Music Player to make listening to your favourite tunes an experience:

1) Log into BombGame with your username and password
2) Select the desired title from the Music selection (pro tip: you can also sort by category, or search by your favourite artists' names, song titles, etc)
3) Click Play Album

How does the book reader work?

You're stuck in traffic, on public transit, with nothing to help pass the time. We've been there, it isn't fun. But you know what is fun AND easy? Whipping out your mobile device and launching our trusty Book Reader.

1) Log into BombGame with your username and password
2) Select the desired title from the Books library
3) Click Read Book and get reading!

How does the game launcher work?

Ah, the Game Launcher. A completely different beast.

If playing from your mobile iOS and Android device, games will download straight onto your device, easy peasy. On PC or Mac however, you will need to download and install the Game Launcher. Once the installation is complete, downloaded games can be launched as desired. The installer can be found by logging into your BombGame account and clicking on any Games title. Click on Install to download and run the installer.

Contact Our Offices

support@bombgame.net
TimeKeep LLC
3511 Silverside Road Suite 105
Wilmington
DE 19810
USA

Primary No: 1-877-913-9974 (toll-free)
Secondary No: +13023274074

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